OUr PATIENT CARE TEAM
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AbbyPRACTICE MANAGERAbby joined Northwest EyeCare Professionals in 2004 and has worked in all areas of our office. She served as Clinic Technician, Receptionist, and Contact Lens Coordinator before joining our leadership team in 2016 as our Assistant Manager for Contact Lenses and Administration. In 2021, Abby was promoted to Practice Manager and leads our team with a strong focus on patient service.
When you talk to Abby, she may be in Dayton, where she works remotely. She has lived in Dayton since 2013, where she lives with her husband and her fabulous dogs. |
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aLEXAAssistant Manager, OpticalAlexa has been with Northwest EyeCare Professionals since 2013, and is experienced in all areas of our office. She began as a technician and scribe in our clinic, has taught many patients about contact lens care and usage, and has provided support to the administrative staff. Since 2016, she holds the role of assistant manager and is responsible for our optical and clinic operations. Alexa is certified by the American Board of Opticianry and licensed by the State of Ohio. She grew up in Grandview and currently lives in Hilliard with her husband, their son Jack and her beloved schnoodle, Winnie. She loves spending time in Florida whenever possible to soak up the sunshine.
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JANICEAssistant Manager, Contact Lenses and AdministrationJanice is from Springfield, OH and attended The Ohio State University. She joined our front desk team in the summer of 2015 and occasionally works remotely from her home in Springfield. She was promoted to Assistant Manager in 2021 and is responsible for leading our customer service team and coordinates all contact lens services. Janice is particularly experienced with insurance verification. Her family includes her husband of nearly 45 years, four children, three grandsons, one granddaughter, and two cats.
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NatalieAssistant Manager, ClinicNatalie joined Northwest EyeCare Professionals as an optometric technician in 2018, and now splits her time between the clinic and seeing her vision therapy patients at Northwest Vision Academy. She graduated with a Bachelor of Science Degree in Allied Health Care Management. She is from the small town of Ada, Ohio, and now lives in Columbus with her husband that she met in high school and their fur children, Calvin and Luna. Fun fact: she has an identical twin sister!
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PATIENT EXPERIENCE/ADMINISTRATIVE Team
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JordynAdmin TeamJordyn joined our front desk team in March of 2022 and is the wonderful friendly face you see when you walk in our front door. She was born and raised in Marysville, Ohio, where she still lives with her kitty Theo. She loves spending time with her friends and family. Jordyn enjoys DIY-ish projects and being crafty. She also enjoys watching many sports. Go Bengals, Bucks and Blue Jackets!
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MikeAdmin TeamMike was born in Syracuse New York and has lived in several places, but always finds his way back to Columbus, Ohio. Mike has worked in the optometric industry providing customer service for a large lens manufacturing company as well as a major vision insurance provider. Mike joined our Administrative team in September 2019 and is one of the many people you may talk to when you call our office. He can be seen walking around town with his wife Renee and their dog Roxy.
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Tiffani
Admin TeamTiffani joined our office in 2019, as an optician. She later added to her duties, by training and helping our Clinic team with pretesting patients. She took some time off after having her first child Waylon, and rejoined our office in 2022. She now works from home answering phones and is just one of the friendly voices you hear. She has been with her partner Jake for 7 years and now has 2 kids together, Waylon and Wyatt. Tiffani loves country living, all things fall, and gardening.
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austin
Admin TeamAustin joined our front desk team in April 2018 and was originally at the Welcome Desk. He now works more behind the scenes, verifying insurance and updating paperwork. He also is trained as a technician and can be seen helping in the clinic from time to time. Austin and his fiancé, MaKenzie, recently welcomed baby Gia to their family. Austin and his family enjoy movies, Bravo reality shows, bike rides, walks in the park, and karaoke.
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nadia
Admin Team
Nadia started at Northwest EyeCare Professionals in April 2022 as one of the many kind voices you'll hear when you call our office. She is originally from Central Valley, California but is now a Columbus resident. She loves animals and plans to go to veterinary school in the future. Nadia enjoys hiking and anything outdoors. You may find her painting or drawing in her free time.
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kellyadmin TeamKelly joined the administrative staff at Northwest EyeCare Professionals in the fall of 2018 and is rapidly learning the ropes. She married her high school sweetheart in 2003. He served in the U.S. Navy, and they had the opportunity to live in 3 different states in the course of 2 years. Kelly and her husband moved back to columbus in 2008 and now have 3 children; Matthew, Michael, and Sarah. She enjoys DIY projects and loves to bake and decorate (especially when it comes to Christmas)! When she is not at Northwest EyeCare Professionals, she is usually hanging out with friends and family.
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Nicoleadmin Team |
optical EXPERIENCE Team
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connieoptical Team Connie was raised in Pennsylvania and attended Washington and Jefferson College. She has experience as a paralegal and office manager before discovering her interest in optometry in 2007. Since then she has gained experience in both private practice and retail locations. Connie enjoys how the industry is changing with new technology and feels it provides the opportunity to always be learning and sharing new information with patients in order to provide them with the best possible choices for their vision needs. Connie is American Board of Opticianry Certified and a licensed optician in the State of Ohio. In lieu of a photo, Connie has chosen to display her collection of eyeglasses!
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shannonoptical teamShannon has been with Northwest EyeCare Professionals since 2015, where she started out with our welcome desk team. In 2016, she added responsibilities in our clinic as a optometric technician and scribe. Shannon is a BlephEx-Certified Lid Hygienist. Since 2021, she has been learning more in our optical and recently has become an optician full time. You may still see her all over the office, helping out where needed! She enjoys attending Columbus Crew games, traveling, and planning/ decorating events. Shannon currently lives near Upper Arlington with her cats, O'Malley and Olive.
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JulieOptical TeamJulie joined NWECP in 2025 as an experienced optician, where she’s dedicated to helping patients achieve their best vision while finding frames that fit their unique style. She's a California native who's now growing roots in Columbus. When she's not at the office, Julie can be found at a park, looking for a new restaurant or venue to enjoy, or more often reading through her ever growing book list.
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CLINIC Team
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Alexclinic TeamAlex joined Northwest EyeCare Professionals as an optometric technician in July of 2016. You'll see her around as a regular pre-tester and scribe in our clinic. She also coordinates referrals and handles prior authorizations. Alex was recognized as a Certified Paraoptometric in 2018. She is from Perry, OH and got a Bachelor’s degree in psychology from Otterbein University. Alex currently lives near Upper Arlington and enjoys reading and photography.
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Haleyclinic TeamHaley joined Northwest Eyecare Professionals in February of 2025 as an Optometric technician, with prior tech experience. She has a Bachelor of Science degree in Human Biology from MSU, and plans on attending Optometry school at The Ohio State University. She has a passion for making patients feel comfortable while at their exams and getting to learn new practices in the eye care world. Haley enjoys reading, binge watching TV shows and hanging out with her friends and family-including her triplet sisters.
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KaTIeClinic TeamKatie joined Northwest Eyecare Professionals as an Optometric Technician in 2025. She graduated from Ohio University with a Bachelor of Science Degree in Physiology of Exercise and plans to pursue a career as a Physician’s Assistant. She is from Youngstown, Ohio and moved to Columbus in May of 2025. She enjoys spending time with her family and friends, finding new food spots, and traveling!
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CrysTalClinic teamCrystal joined NWECP in 2024 as an optometric tech and optician. Originally from Miami FL, she brought her sunshine spirit to Columbus, Ohio in 2022. Crystal has 6 years of eyecare experience and offers a warm welcoming touch to every patient interaction. She is a proud mom to two beautiful daughters, Serenity and Kaleah. When she's not at work, she loves traveling, relaxing at the beach and making memories with her fiancé.
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